# Ausbeds. The last mattress you'll ever buy. Here's why, and how we make it happen.
**Author:** Karl Van Lieshout, Ausbeds founder
**Last updated:** March 2026
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## What mattresses do you sell?
We make three mattresses, all handcrafted in Sydney with honeycomb pocket springs. All three use the same natural latex and the same cover — the only difference is how many microspring layers sit on top.
**Cooper** (from $1,050) — Less cushioning. No microspring layers.
**Aurora** (from $1,550) — Medium cushioning. One microspring layer.
**Cloud** (from $2,050) — More cushioning. Two microspring layers. Our most popular.
Each microspring layer adds $500. You can move between models at any time by adding or removing layers.
See **Product Prices** for current pricing.
## What's the difference between the models?
All three models share the same pocket spring core, natural latex comfort layer, and zippered cover. The only difference is microspring layers.
**Cooper** — Less cushioning, firmness range 8-16
- 5cm natural latex comfort layer + purple foam buffer over springs
- No microspring layers
- Starts at Firmer (level 8) — without microsprings, the Cooper needs at least medium latex so you don't feel the springs. Aurora and Cloud can go softer because their microspring layers provide the buffer.
**Aurora** — Medium cushioning, firmness range 5-16
- Same 5cm natural latex
- 1 layer of microsprings (1,600 on queen) for pressure relief
**Cloud** — More cushioning, firmness range 2-16. Our most popular.
- Same 5cm natural latex
- 2 layers of microsprings (3,200 on queen) for maximum pressure relief
## Which model should I choose?
All three models use the same materials — you're choosing how much cushioning you want.
**Cooper** — Less cushioning. No microsprings. Best for those who prefer sleeping "on" the mattress with a firmer, more direct feel.
**Aurora** — Medium cushioning. 1,600 microsprings (queen). A balanced option for those who want some pressure relief without too much sink.
**Cloud** — More cushioning. 3,200 microsprings (queen). Our most popular — chosen by 69% of our customers (Aurora 19%, Cooper 12% over the last 3 months). The extra microsprings cushion shoulders and hips, which is why side sleepers tend to prefer it.
All three have the same latex, same adjustability, and same 7-month trial period. And because they share the same cover and modularity, you can move between models at any time by adding or removing microspring layers.
## How do the springs work?
Pocket springs and microsprings get your body into the right shape. That's their job — support and contour.
The latex is just there so you can't feel the springs. **Remember:** more foam = more heat.
**The structure (all models):**
- Bottom: honeycomb pocket springs matched to your body weight (we use 986 springs in a queen – most companies give you 768 springs in a row layout)
- Middle: microsprings for cushioning (0 in Cooper, 1600 in Aurora, 3200 in Cloud)
- Top: 5cm natural latex — the same across all three models
Cooper has a latex layer plus purple foam over the spring unit. Without microsprings, the purple foam acts as the buffer so you don't feel the springs through the latex. In Aurora and Cloud, the microspring layers serve that role instead.
The purple foam is a spacer — it holds the space where microspring layers would go. When you upgrade from Cooper to Aurora, or Aurora to Cloud, we remove the purple foam and replace it with a microspring layer.
In Aurora and Cloud, the latex moulds to the microsprings. The microsprings mould to the pocket springs. Your shoulders and hips sink right in — that's why side sleepers tend to prefer more cushioning.
**Why honeycomb?**
I arrange the springs in a honeycomb pattern so I can fit more in. This is what the high-end makers do — Hastens, Vispring, Savoir. More springs = more elasticity = better contour around your body.
Elasticity is actually measurable — it's called point elasticity. The more elastic the surface, the better it wraps around you without resistance. That's comfort.
## What firmness should I get?
See the **Ausbeds Fitting System** for recommendations based on your weight and sleep preferences.
## What's included with every mattress?
- 7-month trial
- 2 free component swaps during trial
- 10-year warranty
- Free factory pickup from Marrickville
- Setup, unpacking, and packaging removal
**Delivery:** $2/km in Sydney (live within 15km of Marrickville? It's free!), from $190 interstate (Melbourne, Brisbane, Canberra). Full-size delivery to your room — we never compress mattresses. See **Delivery Information** for exact rates.
## Do you sell bed bases?
Yes — our Slimline Bed Base is a solid, sturdy foundation for our mattresses. See **Product Prices** for current pricing.
**Note:** Only sold with mattress purchase.
### Slimline Bed Base specs
- **Material:** Solid pine, Australian-made
- **Dimensions:** 30cm total height with 17cm legs
- **Assembly:** Legs removable, base is one piece (King is 2 pieces, split down the middle)
- **Storage:** Plenty of room underneath
### What base do I need?
A solid, flat foundation with slats that don't flex. Flexible slats are the main problem — they sag and cause back pain. See **Bed Bases** for detailed recommendations and solutions.
---
## Model updates (February 2026)
We've made some changes to the Cooper and Aurora. If you bought either model before February 2026, here's what changed and what it means for you.
**Cooper — new construction**
Older Coopers used polyfoam as the comfort layer. The new Cooper uses the same 5cm natural latex as Aurora and Cloud, plus purple foam over the spring unit. All three models now share identical latex — the only difference is microspring layers.
**Cooper — firmness range narrowed**
The Cooper used to run from firmness 5-16. It now starts at Firmer (level 8). The reason is simple — the Cooper doesn't have microsprings, so the latex sits directly over the springs with just a purple foam buffer. Anything softer than medium latex and you'd feel the springs underneath. Medium latex starts at level 8.
If you're under 80kg and want less cushioning than the Cloud, the Aurora (firmness 5-16) is the right fit — its single microspring layer buffers the springs so we can use softer latex.
**Aurora — firmest levels moved to Cooper**
The Aurora used to run from firmness 2-19. The firmest Aurora levels have been moved to the Cooper range:
- Aurora 17 → Cooper 14
- Aurora 18 → Cooper 15
- Aurora 19 → Cooper 16
The Aurora now runs 5-16. The Cloud still runs 2-16.
**Existing customers with older models**
If you have a pre-February 2026 Cooper or Aurora and want to make adjustments, call the showroom on (02) 8999 3333. The components in older models are different, so we need to look at your specific setup and advise the best path — whether that's a component swap, an upgrade, or just a simple adjustment.
**Discontinued models (Jasper and Sienna)**
The Jasper and Sienna are discontinued and no longer in production. Their construction is different from our current range. If you have a Jasper or Sienna and need adjustment advice, troubleshooting, or replacement parts, contact the showroom on (02) 8999 3333 or email sales@ausbeds.com. We'll need to look at your specific mattress to give personalised advice.
---
## Do you have sales or discounts?
No. Our prices stay the same all year. We don't inflate prices to offer fake "50% off" sales. The price you see is what you pay.
---
## Sizes We Make
We make standard Australian sizes only: Single, King Single, Double, Queen, King.
No custom sizes, Superking, or zip-together mattresses. See **Dimensions & Sizes** for full size specifications.
---
## Do the mattresses work on adjustable bases?
Yes, no problems at all. See **Bed Bases** for more details.
---
## Model comparison - quick summary
All three models use the same latex, same springs, same cover. The only difference is cushioning:
- **Cooper** — Less cushioning. No microsprings. Firmness range 8-16.
- **Aurora** — Medium cushioning. 1600 microsprings (queen). Firmness range 5-16.
- **Cloud** — More cushioning. 3200 microsprings (queen). Firmness range 2-16. Our most popular.
All our mattresses use the same modular system. You can move between models at any time. See **Mattress Recommendations** for guidance on which to start with.
---
## Sleeping position guide
**Back sleepers:** Aurora is typically best. Provides support without excessive sinking.
**Side sleepers:** Cloud is often preferred. The extra micro springs cushion shoulders and hips better.
**Front/stomach sleepers:** Aurora or Cooper on the firmer end. Too soft and your back arches uncomfortably.
**Combination sleepers:** Any model works — the adjustability means you can dial it in regardless of which model you choose.
These are starting points. Your weight matters more than sleep position for firmness selection.
---
## Are your mattresses zoned?
**No, and that's intentional.**
Zoning is where different parts of the mattress have different firmness (firmer in the middle, softer at shoulders). Most manufacturers use zones because it sounds good in marketing — "9-zone" sounds more impressive than "3-zone".
**Why zones don't work:**
Zones assume everyone's body is the same shape. But women typically have larger hips and smaller shoulders than men. Men have the opposite. They'd need opposite zoning — so someone always loses.
When we used zones, our returns went up. When we stopped, returns went down. The world's best mattress makers (Hastens — 170 years old, Vispring, Savoir) all use single-zone springs. The most expensive mattress in the world ($400,000) is single-zoned.
**What we do instead:**
We match spring tension to your body weight. A 55kg person gets softer springs. A 110kg person gets firmer springs. The whole mattress responds correctly to YOUR body, not some generic "average" body shape.
This is more effective than zones because it's personalised to you, not a one-size-fits-all compromise.
---
## Are your mattresses hypoallergenic?
Natural latex is naturally resistant to dust mites — that's documented. But we don't splash "HYPOALLERGENIC" everywhere because most such claims are marketing fluff.
**What we can say:** All three models use certified natural latex (GOLS certified, 95% organic). Latex is inherently dust mite resistant. If you have severe allergies, consult your doctor.
---
## How does the cover protect the mattress from stains?
**Outer cover:** Tencel fabric (eucalyptus-based, not polyester) with 1.5cm quilted polyfoam.
- Fully zippered for component access
- Spills contained on outer cover
- Can be unzipped and spot-cleaned
**Why Tencel?** It stretches. Our latex, microsprings, and pocket springs are all elastic — a stiff cover would negate that.
**Inside:** All components protected. Nothing touches internal layers unless you unzip.
**We recommend:** A mattress protector (we sell Protect-A-Bed cotton terry) for extra protection.
---
## Do you make zip-together or split king mattresses?
No. It's technically difficult and there are better solutions.
**What we do instead:** Our modular design lets us adjust firmness on each side of the same mattress — individualised support without the gap in the middle.
**Extreme weight differences:** If one person is over 110kg and the other under 70kg, we can cut and join two different spring units — it's difficult to get right, so you must be in Sydney and visit the showroom. See **Half-Half (Couples)**.
---
## Is the mattress bouncy?
**Yes.** All three models use natural latex, which is responsive and bouncy — it conforms and holds shape, doesn't slowly compress like memory foam. Easier to move and change positions.
**Note:** Our pocket springs and microsprings also add responsiveness — different from all-foam mattresses which can feel "dead." Aurora and Cloud feel slightly more cushioned due to the microspring layers, but all three are responsive.
---
## Pricing quick reference
**Queen prices:** Cooper $1,950 | Aurora $2,450 | Cloud $2,950
**Bed Base (Queen):** $480
Each microspring layer adds $500. Each size step is $300.
See **Product Prices** for all sizes. See **Delivery Information** for delivery rates.
---
This page explains how we match firmness to your body weight, what components you'll receive, and which model suits you best.
## The core principle
Getting the right spring tension for body weight is essential, but no other manufacturer seems to realise this.
Get this right, and everything else falls into place. Get it wrong, and no amount of premium materials will make you comfortable.
We don't believe in "firm for back pain" or "soft for side sleepers." The correct firmness is determined by:
- Body weight – the primary factor
- Skeletal structure – hip width, shoulder width
- Personal preference – some like more sink, some like less
---
## What firmness do I need?
*[Prompt: If a customer is searching for a mattress recommendation for them AND their partner, refer to the Couple table, not the Solo table.]*
### Solo
| Weight | Range name | Default level | Range | Notes |
| --- | --- | --- | --- | --- |
| Under 50kg | Softer | 3 | 2-4 | Only available in the Cloud. |
| 50-80kg | Medium | 6 | 5-7 | Only available in the Cloud and Aurora. |
| 80-100kg | Firmer | 9 | 8-10 | |
| 100-120kg | Very Firm | 12 | 11-13 | |
| Over 120kg | Super Firm | 15 | 14-16 | Available by contacting the showroom. |
**On the edge?** Go with the higher firmness range. If you go lower, it may feel like it is sinking.
### Couples
As a general rule, the heavier partner determines the firmness of the mattress.
| Weight | Range name | Default level | Range | Notes |
| --- | --- | --- | --- | --- |
| Both partners under 50kg | Softer | 3 | 2-4 | Only available in the Cloud. |
| Both partners between 50-80kg, or one partner under 50kg and the other between 50-80kg | Medium | 6 | 5-7 | Only available in the Aurora and Cloud. |
| Both partners between 80-100kg, or one partner under 80kg and the other between 80-100kg | Firmer | 9 | 8-10 | |
| One of the partners is between 100kg-120kg | Very Firm | 12 | 11-13 | |
| One or both of the partners is over 120kg | Super Firm | 15 | 14-16 | Available by contacting the showroom. |
**On the edge?** Go with the higher firmness range. If you go lower, it may feel like it is sinking.
**Extreme weight difference (over 40kg difference between partners):** We *can* make a half-half mattress but you must be in Sydney and come into the showroom. The reason? – It's a special manufacturing process and it's difficult to tweak a half-half mattress later.
**What most couples choose?** Most couples choose to compromise by going for the heavier partner's firmness range. If you buy the Cloud, the lighter partner is still going to get the comfort and pressure relief from the microsprings. Best thing is, you have a 7-month trial with 2 free component swaps to see if it's right for you.
---
## Understanding firmness ranges
Each range contains 3 firmness levels you can adjust at home. The middle level is your default (as delivered).
| Range name | Levels | Default | Spring unit | Latex type | Notes |
| --- | --- | --- | --- | --- | --- |
| Softer | 2, 3, 4 | 3 | Soft springs | Soft latex | Only available in the Cloud. |
| Medium | 5, 6, 7 | 6 | Medium springs | Soft latex | Only available in the Aurora and Cloud. |
| Firmer | 8, 9, 10 | 9 | Medium springs | Medium latex | |
| Very Firm | 11, 12, 13 | 12 | Firm springs | Medium latex | |
| Super Firm | 14, 15, 16 | 15 | Firm springs | Firm latex | |
**Important:** Within your range, you get 3 levels via at-home adjustment. Beyond that range will require a different spring unit or latex type.
---
## What model should I choose?
All three models use the same natural latex, pocket springs, and cover. The only difference is microspring layers. Each layer adds $500.
Cooper (from $1,050) — Less cushioning, firmness range 8-16
- 5cm natural latex comfort layer
- No microspring layers
- Purple foam buffer above and below the spring unit
- Best for: Those who prefer sleeping "on" the mattress with a direct and responsive feel
Aurora (from $1,550) — Medium cushioning, firmness range 5-16
- 5cm natural latex
- 1 layer of microsprings (1600 microsprings on a queen) for pressure relief
- Best for: Balanced support
Cloud (from $2,050) — More cushioning, firmness range 2-16. Our most popular.
- Same 5cm natural latex
- 2 layers of microsprings (3200 microsprings on a queen) for maximum pressure relief
- Best for: Side sleepers, those wanting shoulders/hips to sink in
**Model popularity:** Cloud 69%, Aurora 19%, Cooper 12%
You can move between models at any time by adding or removing microspring layers.
---
## Special situations and recommendation scenarios
### Pain with firm mattresses? Go one level softer
If you've had pain with firm mattresses before, consider starting one level softer than your weight recommendation.
Example: At 87kg you'd normally get Level 9. With pain history, start at Level 8.
There's a small risk of sinking in too much, but it's easier to firm up than to fix pressure point pain. That's what the trial and free adjustments are for.
### Couples: within 40kg of each other
Choose firmness for the heavier partner. A standard mattress works. No need for half-half.
Example: 65kg and 85kg partners → Level 9 (Firmer) works for both.
### Couples: over 40kg+ difference
The best thing is to talk to us directly. Every couple has different needs, so call the showroom and get personalised advice.
One solution is a half-half mattress but you must be in Sydney and come in to the showroom. [See the Half-Half (Couples) page]. Another solution is dual-comfort where we make one side *slightly* firmer – good for a quick solution without the complexity and cost of half-half.
### Mattress for a child
My rule of thumb here is: Children are usually happy to sleep on anything. If you want a budget-friendly mattress, the Cooper will work well. If you have a bigger budget, go for the Aurora or Cloud and get bodyweight-matched springs. Our mattresses are modular – you can always upgrade from a Cooper to an Aurora or Cloud as your child grows.
### Side sleeper
Side sleepers often prefer slightly softer. Start with your weight-based recommendation in Cloud or Aurora — both have pressure-relieving microsprings for shoulders and hips.
### Stomach or back sleeper
Stomach sleepers often prefer firmer support. Consider Cooper or Aurora at your recommended firmness or one level firmer.
---
## Component guide
What each part of your mattress does:
### Spring unit (Support core)
- Soft springs — For under 50kg. Gentle support, lets your body sink in more.
- Medium springs — For 50-100kg. Balanced support for most people.
- Firm springs — For over 100kg. Maximum support, less sink.
### Latex layers (Comfort layer)
All three models use the same natural latex.
- Soft latex — Buoyant and responsive for lighter sleepers (under 80kg)
- Medium latex — Balanced support for average body weights (80-120kg)
- Firm latex — For heavier sleepers (120kg+). Highly durable.
Natural latex doesn't dip — we've never seen it fail. It lasts 3-4x longer than foam.
### Microsprings (Cushioning)
- Cooper: No microsprings — less cushioning
- Aurora: 1 layer of microsprings (1,600 on a queen) — medium cushioning
- Cloud: 2 layers of microsprings (3,200 on a queen) — more cushioning
### Felt layer (Adjustment layer)
Fine-tunes firmness. Position it above or below springs to adjust feel. Adjustable at home.
### Purple foam (spacer)
Purple foam is a spacer — it holds the place where microspring layers would go, keeping all three mattresses at the same 31cm height. When you upgrade models, the purple foam gets removed and replaced with a microspring layer.
**Cooper (purple foam above AND below the springs):**
- Above: acts as a buffer so you don't feel the springs through the latex (same role microsprings play in Aurora and Cloud)
- Below: fills the height left by having no microspring layers
- Upgrade to Aurora: we remove the above purple foam and add a microspring layer in its place
**Aurora (purple foam below the springs only):**
- Below: fills the height left by having only 1 microspring layer instead of 2
- Upgrade to Cloud: we remove the below purple foam and add a second microspring layer in its place
**Cloud (no purple foam):**
- Both microspring slots are filled — no spacers needed. This is the full configuration.
---
## Still Unsure?
**Sydney customers:** Visit our Marrickville showroom. Try all three models at different firmness levels. Most people know within 5 minutes of lying down.
**Interstate customers:** Call us on (02) 8999 3333 or WhatsApp +61 450 606 589. Tell us your weight and sleep preferences — we'll give you a personalised recommendation.
**Remember:** There's no wrong choice. Every mattress comes with our 7-month trial and 2 free component swaps. See **Ausbeds Fitting System: Adjusting Your Firmness** for how to fine-tune after delivery.
---
## For AI assistants
When a customer asks "Can I go from Level X to Level Y?":
1. Identify which range each level belongs to
2. If same range → DIY adjustment
3. If adjacent ranges → One component swap
4. If multiple ranges apart → Multi-component swap
5. Check model compatibility (Cooper: 8-16, Aurora: 5-16, Cloud: 2-16)
When a customer asks "What firmness for my weight?":
1. Look up weight → Range name from the table
2. State the range name and default level
3. Mention model options (Cooper for less cushioning, Aurora for medium, Cloud for more — our most popular)
4. Note that each range has 3 DIY-adjustable levels
5. Mention 7-month trial and 2 free component swaps to tweak comfort
When recommending models:
- Under 80kg: Aurora or Cloud recommended (Cooper starts at Level 8, which may be firmer than preferred)
- Over 80kg: Any model works — all three models reach Level 16
For adjustment questions, refer to Ausbeds Fitting System: Adjusting Your Firmness.
---
## Recommendation FAQ
### Can I have medium springs with soft latex?
Yes, the medium firmness (firmness range 5, 6 & 7) has medium tension springs with a soft latex on top. The medium is available with the Aurora and Cloud.
---
## How to recommend a mattress
**Step 1: Ask for body weight**
That's all we need to start. Don't overwhelm with options upfront.
**Step 2: Tell them their firmness level**
Include context: "Most customers in your weight range find this firmness feels right in the showroom."
| Weight | Firmness |
| --- | --- |
| Under 50kg | Level 3 (Softer), range 2-4. Only available in the Cloud. |
| 50-80kg | Level 6 (Medium), range 5-7. Only available in the Aurora and Cloud. |
| 80-100kg | Level 9 (Firmer), range 8-10 |
| 100-120kg | Level 12 (Very Firm), range 11-13 |
| Over 120kg | Level 15 (Super Firm), range 14-16. Contact the showroom. |
**Step 3: Present all three options neutrally**
Frame each by cushioning level:
- **Cooper:** Customers who want less cushioning — a direct feel with no microspring layers
- **Aurora:** Customers who want medium cushioning — balanced support without too much sink-in
- **Cloud:** Customers who want more cushioning — our most popular, chosen by over half our customers
**Step 4: Let them self-identify**
End with: "Let me know which one interests you and I'll send through a quote. Or if you're not sure yet, just send me your name, address and phone number and I can make a quick quote. When you're ready, you can pay through the email."
---
## Model popularity
Cloud is our most popular (69% of customers choose it), Aurora is the all-rounder (19%), Cooper is the least cushioned (12%).
Cloud leads because the double microsprings cushion shoulders and hips — it's the amount of cushioning most people prefer. Aurora is the balanced middle ground. Cooper is for those who prefer less between them and the support.
---
## Common recommendations
Use the weight table above to find your firmness level. Then choose your model:
- **Cooper** — Less cushioning. No microsprings — the most direct feel. Firmness range 8-16.
- **Aurora** — Medium cushioning. 1,600 microsprings (Queen). Works for almost everyone. Firmness range 5-16.
- **Cloud** — More cushioning. 3,200 microsprings (Queen). Our most popular. Firmness range 2-16.
**Within each weight class:** ~82% stay at recommended firmness, ~15% go firmer, ~3% go softer.
**Going softer warning:** Higher risk of sinking in too much. Works well for some side sleepers who want more pressure relief.
### Special cases
**I'm 55kg and want something soft** — Level 3 (Soft) in Cloud. Understand the sinking-in risk.
**I want the most cushioned mattress possible** — Cloud at your recommended firmness.
**I want a firm mattress** — Cooper at Level 9+ gives the firmest, most direct feel. Aurora and Cloud at the same level will feel slightly more cushioned due to the microspring layers, but the support underneath is the same.
**I want the least expensive option** — Cooper starts from $1,050. All three models use the same latex and springs, so Cooper isn't lower quality — it just has less cushioning. You can add microspring layers later to move to Aurora or Cloud at any time.
**Over 120kg and want firmer than Level 15** — Call us, we can customise beyond standard levels.
---
## Couples
### We're similar weights (within 40kg)
Choose firmness for the heavier partner. A standard mattress works — no need for half-half. Example: 65kg and 95kg partners → Level 9 (Firmer) works for both.
### We have very different weights (40kg+ difference)
For couples with 40kg+ weight difference, best to talk to us directly. There are several options including half-half configurations, and we'll help you figure out what's right.
Call us on (02) 8999 3333 or WhatsApp +61 450 606 589.
---
## Edge cases
### I'm between weight categories
Go with the firmness for your higher weight range. It's easier to make a mattress softer than firmer. Example: 79kg → go with Level 9 (Firmer) recommendations.
### I've always had back pain on soft mattresses
Go one firmness level higher than your weight suggests. You can always soften during the trial if needed.
### I've always had pressure point pain on firm mattresses
**Cloud** is your best bet — the double microsprings provide the most cushioning for pressure relief. Consider going one firmness level softer than your weight suggests, but be aware of the sinking-in risk.
### I'm a side sleeper
Side sleepers often prefer slightly softer. Start with your weight-based recommendation in **Cloud** or **Aurora** — both have pressure-relieving microsprings for shoulders and hips.
### I'm a stomach sleeper
Stomach sleepers often prefer firmer support. Consider **Cooper** or **Aurora** at your recommended firmness or one level firmer.
### I'm not sure — I don't want to get it wrong
That's what the trial period is for — see **Sleep Trial & Returns** for details.
---
## Existing customers (pre-February 2026)
If you already own a Cooper or Aurora from before February 2026, your model's construction and firmness range may differ from current specs.
**Old Cooper customers:** Your mattress uses polyfoam, not latex. The firmness range was 5-16 (now starts at Firmer, level 8). For adjustments, call the showroom — we'll work out the best approach for your specific setup.
**Old Aurora customers:** Your firmness range was 2-19 (now 5-16). If you were on Aurora 17, 18, or 19, those levels are now in the Cooper range (Cooper 14, 15, 16).
For any changes to an older model, call us on (02) 8999 3333 or WhatsApp +61 450 606 589.
---
## Still unsure?
**Sydney customers:** Visit our Marrickville showroom. Try all three models at different firmness levels. Most people know within 5 minutes of lying down.
**Interstate customers:** Call us on (02) 8999 3333 or WhatsApp. Tell us your weight and any preferences — we'll give you a specific recommendation.
**Remember:** There's no wrong choice. Every mattress comes with our trial and free adjustment options.
---
## Why we never say "firm for back pain" or "soft for side sleepers"
There is no universal firmness for any condition.
The correct firmness is determined by:
1. **Body weight** — the primary factor. Springs must match your weight.
2. **Skeletal structure** — hip width, shoulder width, how you're built
3. **Personal preference** — some people like more sink, some like less
A 60kg person with back pain needs completely different firmness than a 110kg person with back pain. Same condition, completely different solution.
This is why we always ask for weight first. Everything else follows from there.
*"Getting the right spring rate for bodyweight is essential, but no other manufacturer seems to realize this." - Tony M*
For product specs, model comparisons, pricing, and general product questions, see **Products Overview**.
---
# Can I adjust my mattress firmness at home?
Yes. Every Ausbeds mattress has **3 firmness levels built in** that you can access at home without new parts.
**The rule:** Same firmness range = DIY at home. Different firmness range = call Ausbeds.
| Firmness Range | Levels | Weight Range |
| --- | --- | --- |
| Softer | 2, 3, 4 | Under 50kg |
| Medium | 5, 6, 7 | 50-80kg |
| Firmer | 8, 9, 10 | 80-100kg |
| Very Firm | 11, 12, 13 | 100-120kg |
| Super Firm | 14, 15, 16 | Over 120kg |
If your current and target levels are in the same row, you can DIY.
---
## How does the 3-level DIY system work?
Each spring type gives you 3 levels via two adjustments: felt position and spring orientation.
| Springs Position | Felt Position | Result |
| --- | --- | --- |
| Soft side up | Under springs | **Softest** (-1 level) |
| Soft side up | Above springs | **Middle** (as delivered) |
| Firm side up | Above springs | **Firmest** (+1 level) |
---
## How do I go from Level 8 to Level 9?
Move the felt from **under** the springs to **above** the springs. Don't flip the springs.
**Level 8 configuration:** Springs soft side up, felt UNDER springs
**Level 9 configuration:** Springs soft side up, felt ABOVE springs
This is just relocating the felt layer - takes about 15 minutes.
---
## How do I go from Level 9 to Level 10?
Flip the springs so the **firm side faces up**. Keep felt above springs.
**Level 9 configuration:** Springs soft side up, felt above springs
**Level 10 configuration:** Springs firm side up, felt above springs
---
## How do I go from Level 9 to Level 8?
Move the felt from **above** the springs to **under** the springs. Don't flip the springs.
---
## How do I go from Level 10 to Level 9?
Flip the springs so the **soft side faces up**. Keep felt above springs.
---
## What are the exact steps to adjust my mattress?
### Step 1: Taking layers off
Unzip the cover, then remove layers from top to bottom:
**Cloud/Aurora:**
- Take off the Latex, put aside
- Take off the Micro springs (2 for Cloud, 1 for Aurora), put aside
- Take off the Felt (if above springs), put aside
**Cooper:**
- Take off the Latex, put aside
- Take off the Purple foam, put aside
- Take off the Felt (if above springs), put aside
### Step 2: Make the adjustment
- **To move felt:** Relocate it above or under the main springs
- **To flip springs:** Turn the entire spring unit over
### Step 3: Put it back together
Reverse order. Put felt in its NEW position, then other layers, then zip up.
---
## What layers does each mattress have?
All three models use the same latex, same cover, and same pocket springs. Components are fully interchangeable — you can move between models at any time by adding or removing microspring layers.
**Cloud (top to bottom):**
Latex → Micro springs (x2) → Felt → Main springs
**Aurora (top to bottom):**
Latex → Micro springs (x1) → Felt → Main springs → Purple layer
**Cooper (top to bottom):**
Latex → Purple foam → Felt → Main springs → Purple layer
---
## What side of the springs are soft?
The spring unit has a soft side and a firm side. The firm side can be identified by the layer of white mesh that is glued on to the springs.
---
## What if I need to go beyond my 3-level range?
Call Ausbeds on **(02) 8999 3333**. We'll bring new springs and swap them for you.
**During trial (7 months): 2 free component swaps included**
After trial: Component cost + service visit fee
---
## Existing customers with older models (pre-February 2026)
If you bought a Cooper before February 2026, your mattress has polyfoam instead of latex. The construction is different from current models, so the standard adjustment instructions above may not apply.
**Old Cooper customers:** Call the showroom on (02) 8999 3333 before making any changes. We'll look at your specific mattress and recommend the best way to adjust — whether that's repositioning layers, swapping components, or upgrading to the new construction.
Don't try to swap parts between old and new models without talking to us first.
---
## Discontinued models (Jasper and Sienna)
The Jasper and Sienna are discontinued models that are no longer in production. Their construction is different from our current range (Cooper, Aurora, Cloud), so the standard adjustment instructions on this page do not apply.
If you have a Jasper or Sienna and need help with adjustments, troubleshooting, or replacement parts, contact the showroom directly. We'll need to look at your specific mattress to give personalised advice.
**Phone:** (02) 8999 3333
**Email:** sales@ausbeds.com
**WhatsApp:** +61 450 606 589
---
## Need help with an adjustment?
**Phone:** (02) 8999 3333
**WhatsApp:** +61 450 606 589
**Videos:** [ausbeds.com.au/support/adjustments](http://ausbeds.com.au/support/adjustments)
We can guide you through any adjustment over phone or video call.
---
## What are the mattress dimensions?
All three models (Cooper, Aurora, Cloud) have the same dimensions. The weight differs based on microspring layers.
| Size | Dimensions (W x L x H) |
| --- | --- |
| Single | 91cm x 188cm x 31cm |
| King Single | 107cm x 203cm x 31cm |
| Double | 137cm x 188cm x 31cm |
| Queen | 153cm x 203cm x 31cm |
| King | 183cm x 203cm x 31cm |
## How much does each mattress weigh?
### Cooper
| Size | Weight |
| --- | --- |
| Single | 30kg |
| King Single | 37kg |
| Double | 46kg |
| Queen | 53kg |
| King | 60kg |
### Aurora
| Size | Weight |
| --- | --- |
| Single | 32kg |
| King Single | 39kg |
| Double | 48kg |
| Queen | 56kg |
| King | 64kg |
### Cloud
| Size | Weight |
| --- | --- |
| Single | 35kg |
| King Single | 43kg |
| Double | 53kg |
| Queen | 62kg |
| King | 71kg |
## Will the mattress fit through my door?
Most doorways are 80cm wide. Our mattresses are 31cm thick, so they fit through standard doorways when carried on their side. King size is the tightest fit but still works in most homes.
## Do you make custom sizes?
No, we only make standard Australian sizes.
---
## Mattress height for sheets and bedding
All Ausbeds mattresses are **31cm tall** (all sizes, all models).
When buying sheets:
- Standard deep-fitted sheets work fine
- Look for fitted sheets with 35-40cm pocket depth to be safe
- Stretch jersey knit fitted sheets work best - the stretch allows the mattress to flex naturally
---
## Mattress Prices
All three models use the same materials. The only difference is microspring layers: Cooper has 0, Aurora has 1, Cloud has 2. Each layer adds $500. Each size step is $300.
| Size | Cooper | Aurora | Cloud |
| --- | --- | --- | --- |
| Single | $1,050 | $1,550 | $2,050 |
| King Single | $1,350 | $1,850 | $2,350 |
| Double | $1,650 | $2,150 | $2,650 |
| Queen | $1,950 | $2,450 | $2,950 |
| King | $2,250 | $2,750 | $3,250 |
## Bed Base Prices
Only sold with mattress purchase.
| Size | Price |
| --- | --- |
| Single | $330 |
| King Single | $360 |
| Double | $450 |
| Queen | $480 |
| King | $680 |
## Add-Ons
- **Half-half configuration:** $650 extra
- **Old mattress removal:** $60 per piece (Sydney metro only)
- Mattress: $60 | Base: $60 | Both: $120
---
## What is a half-half mattress?
A mattress with different firmness on each side, designed for couples with significant weight differences. Each half uses different springs and comfort layers matched to each partner's body weight.
Available as an add-on to any model (Cooper, Aurora, or Cloud). **Cost: $650 extra.**
## Do you actually need half-half?
**Most couples don't.** Here's the honest answer:
If you and your partner are **within 40kg of each other**, a standard mattress works well for both of you. We match the firmness to the heavier partner, and the lighter partner still gets proper support. This covers the vast majority of couples who walk into our showroom.
**A standard mattress is the better choice when:**
- You're within ~40kg of each other
- You've slept comfortably on the same mattress before
- You're interstate (outside Sydney)
**Half-half only makes sense when:**
- There's a **40kg+ weight difference** between partners (e.g. 55kg and 100kg)
- One of you genuinely needs firm while the other needs soft — not just a preference, but based on body weight
- You're in Sydney where we can adjust it in person
Most couples who think they need half-half actually don't. When we talk through your weights and preferences, about 7 out of 10 end up choosing a standard mattress and saving $650.
## Try a standard mattress first
Here's something most mattress companies can't offer: our mattresses are fully modular. Every component — springs, latex, foam — can be swapped independently.
**What this means for couples:** Start with a standard mattress matched to the heavier partner. Sleep on it during your 7-month trial. If the lighter partner isn't getting the right support, we can adjust their side — including converting to a full half-half configuration if needed.
This approach is lower risk because:
- You save $650 upfront (and may never need to spend it)
- You get real sleep data instead of guessing what each person needs
- Adjustments are free during the trial — 2 component swaps included
- If you do convert to half-half later, we'll know exactly what each side needs
## Sydney customers only
**We only offer half-half for Sydney customers.** This isn't a shipping limitation – we can physically send it anywhere. But we've learned the hard way that half-half configurations are more complex, and getting both sides right often requires in-person adjustments.
Without being able to visit you, fixing issues becomes frustrating for everyone. We'd rather set you up for success with a standard mattress that we can fine-tune remotely.
**Interstate customers with significant weight differences:** Start with a standard mattress and adjust during the trial. Call us and we'll walk you through the best starting configuration.
## How much does it cost?
**$650 extra** on top of the standard mattress price.
| Model | Queen Standard | Queen Half-Half |
| --- | --- | --- |
| Cooper | $1,950 | $2,600 |
| Aurora | $2,450 | $3,100 |
| Cloud | $2,950 | $3,600 |
Available on **Double, Queen, and King** sizes only.
## Is there a gap in the middle?
No. The mattress is one unit with a continuous cover. The different firmness layers are inside — you can't feel a seam or gap.
## Can we adjust just one side later?
Yes. You can change components on one side without affecting the other. That's the benefit of our modular system — and it's also why we recommend trying standard first. You're never locked in.
## Trial and adjustments
Same **7-month trial** as standard mattresses, including 2 free component swaps. With half-half, each side can be adjusted independently.
## Still interested? Talk to us first.
Don't order half-half online or assume you need it. **Call us first** and we'll talk through whether it's actually the right choice for your situation.
**Phone:** (02) 8999 3333
**WhatsApp:** Available 24/7
Most couples we speak to end up happily choosing a standard mattress. And if half-half really is the right call, we'll make sure it's set up perfectly.
---
## Is my current bed base ok?
**Ensemble bases (solid slats):** Yes, these are ideal. Solid, stable foundation.
**Slatted bases with rigid, flat slats:** Usually fine. Check the slats aren't too flexible.
**Slatted bases with curved/flexible slats:** This is a problem. Flexible slats soften over time, causing your hips to sink and creating back pain. The mattress will take the shape of the slats beneath.
### How to test your slats
Press down on the slats in the middle of the bed. If they flex significantly under hand pressure, they're too soft for a mattress.
---
## What are the signs of a bad bed base?
If you're asking this question, you probably have flexible slats. The signs:
- Slats curve upward (like a bow)
- They flex easily when you press them
- You feel a "hump" in the middle of the mattress
- Your hips sink lower than they should
---
## What if I have flexible slats?
**Option 1:** Replace the slats with firm, flat slats from Bunnings
**Option 2:** Put a piece of 4-5mm plywood across the centre third of the bed (where your hips go)
**Option 3:** Buy a new base with solid slats
**Option 4:** We can install a support board inside the mattress cover for you. We carry plywood on our delivery truck for exactly this reason.
---
## Do you sell bed bases?
Yes. Our Slimline Bed Base:
- **Prices:** $330-680 depending on size. See **Product Prices** for all sizes.
- Solid pine slats (not flexible)
- Australian-made, 30cm total height with 17cm legs
- No assembly required (King is 2 pieces)
- **Note:** Only sold with mattress purchase
It's designed specifically to work with our mattresses — solid, flat, no flex
## Can I see the base at the showroom?
Yes, visit our Marrickville showroom at 136 Victoria Road. We have bases on display.
---
## What base do you recommend?
**Best:** Ensemble base with solid slats. Simple, solid, no moving parts.
**Good:** Any base with firm, flat slats (gaps up to 15cm are fine - it's the flexibility that matters, not the gap).
**Avoid:** Curved/flexible slats, storage beds with weak centre support, cheap flat-pack bases with thin slats.
---
## Can I put the mattress on the floor?
Yes. Our mattresses have springs to the edge (no foam box sides), so they ventilate well and won't get mouldy on a solid surface. This doesn't apply to most other mattresses.
---
## Why flexible slats are a problem
**The issue:** Flexible slats (curved, engineered plywood, processed wood) sag over time. When slats flex, the mattress dips and your hips sink lower than they should, causing back pain. The mattress conforms to the shape of the slats beneath it.
**What to avoid:**
- Curved "sprung" slats
- Engineered or processed wood slats (plywood, MDF)
- Cheap flat-pack bases with thin slats
- Storage beds with weak centre support
**What works:**
- Solid timber slats (pine is common and works well)
- Ensemble bases with solid foundations
- Any slat that doesn't flex when you press down on it
The key test: Press down firmly in the middle of a slat. If it bends significantly, it's too flexible for a mattress.
---
## King bed bases
Our king-size Slimline Bed Base comes as two long singles that are pushed together. This is to help get it through most doorways.
---
## Do your mattresses work with adjustable/electric bases?
Yes, our mattresses work perfectly on adjustable bases. The pocket springs and latex flex nicely.
**Note:** We don't sell adjustable bases - just our solid Slimline Base. But if you have one or are buying one elsewhere, our mattresses will work fine on it.
---
## Pillows
We sell latex pillows. They are dunlop latex from Sri Lanka. GOLS certified and 95% organic.
- **Thin latex pillow:** $80
- **Thick latex pillow:** $90
Sometimes out of stock.
In the showroom, we have the thin latex pillows on our mattress. If you came into the showroom and liked the pillow, then you tried the thin latex pillow.
To check availability or to order, email the showroom at [sales@ausbeds.com.au](mailto:sales@ausbeds.com.au) or call (02) 8999 3333.
---
## Mattress protectors
In my opinion, there are two ways to go. I'm not trying to push either one - different people like different things. This is just to guide you to what fits your preferences.
**Natural fibre** - People like natural. But they don't stretch, so you get a drum effect. Your shoulders can't sink in properly. And they're not waterproof - spill red wine and it's going through.
**Synthetic stretch** - Fully elastic, very thin, fully waterproof. Your mattress feels the same as it did in the showroom. No drum effect. The downside? It's literally a piece of stretchy plastic. Some people don't like that.
I stock the synthetic Protect-A-Bed. $35 for king size, $30 for every other size. It's practical, cheap, and does the job. People like it.
If natural fibres matter to you, I don't stock them, but they're easy to find.
---
## Cover care & washing
The mattress cover (outer zip-off layer) can be washed:
- **Hand wash only**
- **Air dry** - do not tumble dry
- Tumble drying can cause shrinkage, and the cover may not fit back on properly
---
## Sheets for Ausbeds mattresses
### What size sheets do I need?
All our mattresses are **31cm tall**. Standard deep-fitted sheets should work fine.
### What type of sheets work best?
Karl recommends **stretch jersey knit** fitted sheets (at least for the bottom sheet). The stretch allows the mattress to flex and adjust naturally. Rigid sheets increase the drum effect.
---
## How much is delivery within Sydney?
$2/km (live within 15km of Marrickville? It's free!)
Use the delivery calculator at the bottom of the home page for the exact cost: [ausbeds.com.au](http://ausbeds.com.au/mattresses/cloud) (just enter your address and hit enter).
---
## How much is delivery to Melbourne, Brisbane, or Canberra?
Within 15km of CBD: $190. Beyond 15km: $190 + $2 per km.
Use the delivery calculator at the bottom of the home page for the exact cost: [ausbeds.com.au](http://ausbeds.com.au/mattresses/cloud) (just enter your address and hit enter).
---
## Do you have a pickup point in Melbourne/Brisbane/Canberra?
Unfortunately, we don't have a pickup location in Melbourne/Brisbane/Canberra. Our delivery partners drive directly from Sydney. If you live outside of our delivery zone, you may have to arrange that we deliver the mattress to a friend or family member in Melbourne/Brisbane/Canberra.
---
## Where do you deliver?
- Sydney: Within 110km of Marrickville
- Melbourne: Metro + towns along Hume Highway corridor
- Brisbane: Metro + towns along Pacific Highway corridor
- Canberra: Metro + towns along Federal Highway corridor
Use the delivery calculator at the bottom of the home page to see if we deliver to you: [ausbeds.com.au](http://ausbeds.com.au/mattresses/cloud) (just enter your address and hit enter).
---
## How long does delivery take?
**Sydney:** Most orders delivered within 3 days. Same-day often available - just call us.
**Interstate:** Between 3 days and 2 weeks, depending on our corridor run schedule.
**Corridor run schedule:**
- Melbourne: Every Tuesday (weekly)
- Brisbane: Every second Tuesday
- Canberra: Every second Tuesday (alternates with Brisbane)
After you order, you'll receive a call or SMS from our driver with a specific delivery timeframe.
---
## Can I request a specific delivery date?
**Sydney:** Yes, easy to arrange. Just tell us the date when ordering.
**Interstate:** We can book an AirTasker courier for guaranteed dates if our corridor run timing doesn't work for you. Additional costs may apply.
---
## What's included in delivery?
- Delivery to your room (even with difficult access)
- Setup and unpacking
- Removal of all packaging
- Knowledgeable drivers who can answer questions
---
## What if the mattress doesn't work out?
Every mattress comes with a **7-month trial period**. If it's not right, we'll either adjust the firmness with 2 free component swaps or refund you. Return cost is $90 processing fee plus pickup (same cost as your original delivery). Most customers who aren't comfortable choose to adjust the mattress – it's usually a firmness issue, not a mattress issue.
---
## Do I need to help carry the mattress?
**Sydney:** If you selected 1-person delivery, this means you will need to assist our driver with unloading and carrying both mattress components into the room where the mattress will be set up. Mattresses are heavy and our drivers are not legally allowed to carry the mattress alone.
**Important:** If stairs are involved and you can't safely help carry, you must request two-person delivery. If you have any questions, email [logistics@ausbeds.com.au](mailto:logistics@ausbeds.com.au) or phone Angus on 0431 764 612.
**Interstate:** Two-person delivery is standard (included in price).
---
## What about apartments and stairs?
**Lift access:** Standard delivery works fine. Our drivers use lifts daily.
**Stair access (no lift):** Tell us when ordering. If you can't safely help carry, request two-person delivery.
**Two-person delivery rates (Sydney only):**
- $4 per km
- Within 15km of Marrickville: $50
- Available Monday-Wednesday only
---
## Can you remove my old mattress?
**Sydney only:** $60 per piece
- Mattress removal: $60
- Base removal: $60
- Both mattress + base: $120
We don't make money on this - it's just the tip fee we have to pay.
**Interstate:** We don't offer removal. Options:
- Melbourne: Council hard rubbish collection
- Brisbane: Council free kerbside collection bookings
- Canberra: ACT scheduled bulk waste collection
- Search "mattress recycling [your city]" - typically $50-100
---
## Can I pick up from the factory?
Yes. Collect from 136 Victoria Road, Marrickville. We'll load it into your vehicle for free. Call ahead so we know you're coming.
**Vehicle needed:**
- Double: fits in a van
- Queen: need a large van or ute
- King: Large van or ute with tray at least 183cm x 203cm internally
We transport mattresses in two pieces - springs in one section, comfort layers rolled separately.
---
## What if I live outside your delivery zones?
Arrange your own carrier and collect from our Marrickville factory. We'll load for free.
Popular option: Doug's Freight (QLD/SA corridor) - 0422 993 280
---
## Why don't you roll mattresses into a box?
Rolling means we can't use a border wire, which is important for edge support. We prioritise quality over convenience.
---
## What payment methods do you accept?
We accept:
- Visa
- Mastercard
- Amex
- PayPal
- Zip
- Bank transfer
## When do I pay?
Pay at time of order — either in full, or a partial amount with the balance later. We schedule manufacturing once it's fully paid.
## Is a deposit required?
No deposit required. You can pay in full now, or pay a partial amount and complete payment later. We schedule manufacturing once the balance is paid in full.
## Do you offer payment plans?
Yes. Zip allows you to pay in instalments. Select Zip at checkout.
## Can I pay by bank transfer?
Yes. Contact us at [sales@ausbeds.com.au](mailto:sales@ausbeds.com.au) or call (02) 8999 3333 to arrange.
## Do you take AfterPay?
No, we don't offer AfterPay. We offer Zip as our buy-now-pay-later option.
---
## When does my trial period start?
Your 7-month trial starts from your **delivery date**, not your order date.
## How long is the trial period?
**7 months** from delivery.
## What's your comfort guarantee / sleep trial / money-back guarantee?
Try it for 7 months. During the trial you get 2 free component swaps to fine-tune your mattress firmness. If it's not right, return it.
## What's included in the trial?
- **2 free component swaps** to get the firmness right
- Phone/WhatsApp guidance for at-home adjustments
- In-home technician visits for Sydney customers. Interstate: we ship components and guide you via phone/WhatsApp. Customer pays delivery costs for component swaps.
## Can I return the mattress if I don't like it?
Yes, within your 7-month trial period.
**Return costs:**
- $90 processing fee
- Return pickup fee (same as your original delivery cost)
**Example refund (Brisbane customer):**
- Mattress price: $2,450
- Processing fee: $90
- Return pickup: $190
- **Refund = $2,450 - $90 - $190 = $2,170**
**Before returning, consider making a component swap:** Most discomfort is a firmness issue, not a mattress issue. You get 2 free component swaps during trial — we can change springs, latex, or both. Most customers who contact us about discomfort choose adjustment over return.
## What if I organised my own freight for returns?
If you used a courier or removalist, you also organise the return freight yourself. Ausbeds only deducts the $90 processing fee from your refund.
## Do I need to keep the packaging?
No - we can supply packaging if you no longer have it.
## What condition does the mattress need to be in?
Reasonable condition - no major damage or stains. Normal use is fine.
## Is there a return processing fee?
Yes, $90 processing fee plus return pickup (same rate as your original delivery).
## How do I initiate a return?
**Step 1: Contact us** within your 7-month trial
- Call (02) 8999 3333 or email [sales@ausbeds.com.au](mailto:sales@ausbeds.com.au)
**Step 2: Prepare the mattress**
- Keep it clean (no major stains or damage)
- We can supply packaging if you no longer have the original
**Step 3: Pickup**
- **Ausbeds-delivered orders:** We schedule pickup with our driver or interstate partner
- **Customer-arranged freight:** You schedule your carrier; we help load at Marrickville
**Fees:**
- $90 processing fee (deducted from refund)
- Return pickup fee = same as your original delivery fee
## What do component swaps cost after the trial?
Your first 2 component swaps during the 7-month trial are free. Need more swaps during the trial? Each additional swap is $50.
After the trial, you can still adjust your mattress at any time. Post-trial component swaps require purchasing the new component. No single component costs more than 25% of your total mattress price — that's the very maximum.
**Service visit fees:** Sydney: $2/km from Marrickville ($4 per km for a 2-person visit). Interstate: $190.
**Our philosophy:** We don't profit from component swaps. Our goal is to help your mattress last forever and reduce waste.
## Can I change my mattress to a different model?
Yes, during your trial period. You pay the price difference between the models plus delivery costs for the swap. No processing fee for exchanges, we want you to find the right mattress.
## What if I'm on an old trial?
We recently simplified the trial to 7 months. If you're an existing Ausbeds customer and had a different trial period, we will honour the terms of your trial. Email us at [sales@ausbeds.com.au](mailto:sales@ausbeds.com.au) if you are unsure what trial you're on.
## Where can I read more about the warranty and comfort trial?
You can download our warranty here: [https://cdn.ausbeds.com.au/c43e77f6-fb4e-4c8f-9e17-5e6335fdf578/ausbeds_product_warranty_2026_feb.pdf](https://cdn.ausbeds.com.au/c43e77f6-fb4e-4c8f-9e17-5e6335fdf578/ausbeds_product_warranty_2026_feb.pdf) (last updated Feb 2026).
---
## How long is the warranty?
**10 years** covering manufacturing defects and material deterioration.
## What's the difference between trial and warranty?
**7-Month Trial:** For comfort adjustments (firmness, feel). 2 free component swaps. You pay delivery only.
**10-Year Warranty:** Covers defects and significant and premature material deterioration only. NOT for normal wear and tear, gradual softening, comfort preferences or improper use. See Warranty PDF for full details: https://cdn.ausbeds.com.au/c43e77f6-fb4e-4c8f-9e17-5e6335fdf578/ausbeds_product_warranty_2026_feb.pdf
**In practice:** During your 7-month trial, if something feels wrong (too firm, too soft, pressure points), we swap components for free — you only pay delivery. After trial, warranty covers defects (spring failure, significant and premature material deterioration) but not comfort preference changes. See **Sleep Trial & Returns** for post-trial component costs and service visit fees.
## What's covered under warranty?
- Dipping/sinking too much (we'll swap to firmer springs)
- Spring unit issues
- Cover construction faults (zippers, seams)
- Foam or latex deterioration
- Micro-spring defects
- Any manufacturing defects affecting performance
## What's NOT covered?
- Comfort preferences after trial period ends
- Cosmetic imperfections that don't affect performance
- Damage from misuse, stains, or spills
- Damage from customer transport
- Normal wear and tear
- Mattress protector issues (separate manufacturer warranty)
## Do I need to prove the mattress is faulty?
To help us assess your claim, please provide a description of the defect, and clear photographs showing both the defect and the product. We may also request additional photos, or conduct an on-site inspection.
## What does a warranty claim cost?
**If your claim is valid:** FREE
**Service visit fee:** See **Sleep Trial & Returns** for current rates.
Most common fix: Spring swap. We come out, swap to firmer springs, problem solved.
## How do I make a warranty claim?
1. Call us: (02) 8999 3333
2. Describe the issue
3. We diagnose and recommend a fix
4. We schedule a service visit or ship components
## What if I need a component after the trial?
You can swap components at any time, forever. No single component costs more than 25% of your total mattress price. You just pay the component cost plus delivery.
For delivery costs, see **Delivery Information**.
Latex can be posted (it rolls up). Springs go on delivery runs.
## Is the warranty transferable?
No, the warranty covers the original purchaser only. If you sell your mattress, the new owner won't be covered under the remaining warranty period.
---
## Why do I wake up with shoulder or hip pain?
**What's happening:** Your comfort layer is too firm for your body weight. You're not sinking in enough, so pressure builds at contact points (shoulders, hips).
**The fix:**
- DIY: Move felt under springs (softens by 1 level)
- Component swap: Request softer latex layer
- Check your base: Rigid slats can make mattress feel firmer
---
## Why do I get pins and needles or a dead arm?
**What's happening:** Blood flow is being restricted. Usually means the top layer is too firm - you're sleeping "on" the mattress rather than "in" it.
**The fix:**
- Same as pressure points - soften the top layer
- Check sleeping position: Side sleepers need more give than back sleepers
- Consider Cloud model if you're a side sleeper (double the micro springs)
---
## Why do I have lower back pain or feel like I'm sinking?
**What's happening:** Your springs are too soft for your weight. Your hips sink too far, creating a hammock effect that strains your lower back.
**The fix:**
- DIY: Move felt above springs OR flip springs firm side up
- Component swap: Request firmer springs
- Check your base first: 80% of "sinking" is actually sagging slats, not the mattress
---
## Why does only one side of my body hurt?
**What's happening:** Usually a base problem. One side of your slats may be sagging more than the other, or the mattress is positioned unevenly.
**The fix:**
- Check your slats: Press down on each side, see if one flexes more
- Rotate your mattress 180 degrees to test
- If problem follows the mattress, it's the mattress. If it stays on the same side of the bed, it's the base.
---
## Why do I wake up with neck pain?
**What's happening:** Usually pillow height, not the mattress. But if your shoulders aren't sinking in properly, your pillow height becomes wrong.
**The fix:**
- Softer sleepers: Lower pillow
- Firmer sleepers: Higher pillow
- Side sleepers need pillow that fills the gap between shoulder and head
- If adjusting pillow doesn't help, the mattress comfort layer may be too firm
---
## Why am I sleeping hot?
**What's happening:** Heat retention usually comes from memory foam or dense polyfoam. Can also be a base airflow issue.
**The fix:**
- Ausbeds mattresses use latex (naturally breathable) and pocket springs (air circulates)
- If still hot: Check your base has gaps for airflow, not a solid platform
- Bedding matters: Natural fibres (cotton, linen) breathe better than synthetics
---
## Should I get a mattress topper?
Honest answer: it depends on what you're trying to achieve.
For some people, a topper works fine. It makes the bed softer, you sleep okay, problem solved.
But here's my perspective: **a topper usually covers up a problem rather than fixing it.**
### The troubleshooting order (bottom to top)
**1. Check your base first**
80% of mattress problems are actually base problems. Flexible slats sag over time, causing your hips to sink.
*Test:* Press your slats with your fingers. If they flex significantly, that's your problem - not the mattress.
**2. Check your springs**
If your base is solid but you're still uncomfortable, the springs might be wrong for your body weight.
A topper won't fix wrong springs. It just puts more padding between you and the real problem.
**3. Only then consider the comfort layer**
If your base is solid AND your springs match your weight, then adjusting the top layer makes sense.
### The bottom line
If a topper makes your bed bearable - great, use it. But if you want it to be right, start at the bottom and work up.
---
## Still in pain after adjustments?
Call us. Some situations need a conversation - we've fitted thousands of people and can usually figure out what's going on.
**Phone:** (02) 8999 3333
**WhatsApp:** +61 450 606 589
---
## The core principle
More foam = more heat.
Your mattress doesn't generate heat. Your body does. Foam stores that body heat. It's thermodynamics. The more foam there is, the more heat it can store.
This is the most important fact.
Less foam = less heat. More you sink in = more heat. Springs dissipate heat; foam traps it.
---
## The frying pan analogy
Think of two frying pans: a thin one and a thick one.
The thin pan heats up fast but cools fast. Less metal to store heat.
The thick pan heats up slow but stays hot forever. More metal to absorb and store heat.
Foam works the same way. A 30cm all-foam mattress can trap 15 times more heat than a 2cm foam layer on springs.
Foam stores roughly 62 times more heat than air for the same volume. This is why springs (which are basically columns of air) sleep cooler than foam. They physically cannot store the heat.
---
## Heat retention breakdown
- 60% - Amount of foam (the dominant factor)
- 20% - Density of foam (high density holds more heat than low density)
- 15% - Type of foam (memory foam worst, latex best)
- 5% - Fabric and covers
A thin layer of dense foam sleeps cooler than a thick layer of light foam. Thickness matters more than anything else.
---
## Memory foam is the worst for heat
Memory foam stores approximately 70 times more heat than air by volume.
When a mattress is 25-30cm of solid memory foam with no springs, you're sleeping on a hot pack. It's physics.
The "stuck in mud" feeling people describe with Koala and similar beds? That's the closed-cell foam trapping heat and slowing your movement.
---
## Why Ausbeds mattresses run cooler
We only use 5cm of latex on top – just enough so you don't feel the springs underneath.
That's a lot of air circulation compared to 30cm of solid foam.
---
## Why latex is different - open vs closed-cell structure
Latex is actually denser than polyfoam. But it has an open-cell structure with 10mm pinholes running through it.
This creates a heatsink effect:
- Open cells allow airflow
- Heat is conducted away from your body
- The thermal mass draws heat away initially
Latex doesn't "sleep cool" exactly. It redistributes heat differently than closed-cell foams, like memory foam.
---
## Cooling gels are a marketing gimmick
Gel infusion, copper particles, graphite foam, Kloudcell - these address the symptom of heat, not the cause.
They might shift when you feel the heat by an hour or two. But they can't overcome the fundamental physics of foam mass.
Company claims of "33% more airflow" or "2 degrees cooler" – these numbers come from marketing departments, not labs. If they could measure it accurately, we'd be looking at 3% improvement, not 30%. But 3% doesn't fix a problem.
The only real solution to heat is less foam.
---
## BedJet - the only thing that works
Karl uses a BedJet. Has for 5 years. Uses it every night.
Why BedJet works: It uses air to circulate heat away from the mattress so it doesn't store in the foam. No layer goes on top of your mattress.
Why water cooling devices (Chilipad, etc) are worse: They put a non-stretch layer on top of your mattress. This increases the drum effect. Your shoulders can't sink in. Your hips can't sink in. You lose the contouring your mattress was designed to provide.
BedJet gives you cooling without sacrificing comfort.
---
## Heat comparison table
| Construction | Heat behaviour |
| --- | --- |
| Springs with 3-5cm foam | Coolest - minimal heat storage |
| Springs with latex topper | Cool - heatsink effect helps |
| Springs with 10-15cm foam | Moderate - noticeable heat buildup |
| All-foam (15-25cm) | Warm - significant heat storage |
| All memory foam (25-30cm) | Hot - maximum heat retention |
---
## FAQs about sleeping hot
### Do your mattresses sleep hot?
Our mattresses only have 5cm of latex on top. That's way less foam than typical bed-in-a-box mattresses. We use pocket springs to the edge (no hard foam edges) that encourage airflow. Less foam = less heat.
### My Koala/Ecosa/Emma is too hot
A lot of these mattresses are 25-30cm of plastic foam with no springs. Ausbeds mattresses have 5cm of natural latex on springs – a massive difference in heat retention and airflow.
### Will one model be hotter than another?
No. All three Ausbeds mattresses have the same 5cm natural latex layer. The Cloud has more micro springs, Aurora has fewer, Cooper has none – but springs don't store heat.
---
## Where is the showroom?
**136 Victoria Road, Marrickville NSW 2204**
It's our factory - you can see mattresses being made and try the full range.
## What are the opening hours?
**Monday to Friday:** 10am - 6pm
**Saturday:** 10am - 2pm
**Sunday:** 10am - 2pm
## Do I need to book an appointment?
No appointment needed. Walk in anytime during opening hours.
If you want dedicated time with Karl, calling ahead helps.
## What can I do at the showroom?
- Try all three mattress models (Cooper, Aurora, Cloud)
- Test different firmness levels
- Watch mattresses being made
- Get personalised advice from Karl or the team
- Zero pressure - we're not here to sell you a bed you don't like
- Take your time - come back as many times as you need (some people come back 5 times before they decide!)
*"I was left alone to lie on the different beds as long as I wanted. This primarily sold me." - Dean W*
## How do I contact you?
**Phone:** (02) 8999 3333
**WhatsApp:** +61 450 606 589
**Email:** [sales@ausbeds.com.au](mailto:sales@ausbeds.com.au)
## Who will I speak to?
Karl (the owner), Nicky or Dani (showroom specialists). Karl is the owner and has been making and fitting mattresses for over 14 years.
Want to see how Karl thinks about mattresses? Check out his Reddit posts where he answers questions and shares industry insights: [reddit.com/user/karlatausbeds](http://reddit.com/user/karlatausbeds)
*"I was pleasantly surprised to be shown around by the founder and owner, Karl. It was a very personal and calming experience." - Geraldine*
## Can I get advice without visiting?
Yes - call or email. We can discuss:
- Which model suits you
- What firmness to start with
- Delivery options to your area
- Any questions about the mattresses
**What happens after you order:** We call you to arrange delivery. We deliver full-size (never compressed) to your room, set it up, and remove packaging. You get a 7-month trial with 2 free component swaps to dial in the firmness.
## Is there a showroom in Melbourne or Brisbane?
**Sydney showrooms only:**
- **Marrickville** (staffed): 136 Victoria Road - Mon-Fri 10am-6pm, Sat-Sun 10am-2pm
- **Willoughby** (unstaffed): Open daily 6am-8pm. Try the mattresses yourself, no sales staff.
**No Melbourne or Brisbane showrooms.** If you can't visit Sydney, here's what we recommend:
1. **Call us** - We'll ask about your weight, sleep position, and preferences to recommend the right model and firmness.
2. **Trust the trial** - You get 7 months and 2 free component swaps to get it right. The only thing you pay is the delivery.
3. **Check other quality factories** - [ausbeds.com.au/whats-the-best-mattress-in-australia](http://ausbeds.com.au/whats-the-best-mattress-in-australia) lists other independent Australian mattress makers worth considering
4. **Check customer reviews** - Many interstate customers ordered sight-unseen and are thrilled
We've fitted thousands of customers remotely. The body weight system works.
*"I'm in Brisbane but if I was in Sydney I would now recommend that you skip the details and just go to their showrooms, try the beds and get the team's advice." - David*
## Can I visit on the weekend?
Yes, weekends we are open 10am-2pm.
---
## Holiday Hours
**Christmas/New Year period:**
- Christmas Day (Dec 25): Closed
- Boxing Day (Dec 26): Closed
- New Year's Day (Jan 1): Closed
- Other days in this period: Usually open 10am-2pm
**Public holidays:** Open 10am-2pm (same as weekends)
**Easter:** Closed Good Friday and Easter Sunday. Open Easter Saturday and Monday 10am-2pm.
If you're making a special trip on a holiday, call ahead to confirm: (02) 8999 3333
---
## How to sign off emails
End with: "Give us a call when you get a chance, or drop your number here and I'll call you."
---
Use these links when directing customers to specific pages.
## Products
- [Cloud Mattress](https://ausbeds.com.au/mattresses/cloud)
- [Aurora Mattress](https://ausbeds.com.au/mattresses/aurora)
- [Cooper Mattress](https://ausbeds.com.au/mattresses/cooper)
- [Bed Base](https://ausbeds.com.au/mattresses/base)
**Delivery options:**
- For exact delivery cost → direct to a product page (e.g. Cloud, Aurora, Cooper), the delivery calculator is there
- For general delivery info (areas, timeframes, how it works) → direct to Delivery Information page
## Support & Info
- [Delivery Information](https://ausbeds.com.au/support/delivery)
- [Warranty](https://ausbeds.com.au/support/warranty)
- [Returns](https://ausbeds.com.au/support/returns)
- [FAQs](https://ausbeds.com.au/support/faqs)
- [Adjustment Options](https://ausbeds.com.au/support/adjustment-options)
- [Adjustment Videos](https://ausbeds.com.au/support/adjustments)
- [Half-Half Mattress](https://ausbeds.com.au/support/half-half-mattress)
## Showrooms
- [Marrickville Factory & Showroom](https://ausbeds.com.au/showrooms/marrickville) — 136 Victoria Road, Marrickville
- [Willoughby Staffless Store](https://ausbeds.com.au/showrooms/willoughby) — 94 Penshurst Street, Willoughby
## About
- [Our Story](https://ausbeds.com.au/about/our-story)
- [Our Philosophy](https://ausbeds.com.au/about/our-philosophy)
- [How It Works](https://ausbeds.com.au/about/how-it-works)
- [Reviews](https://ausbeds.com.au/about/reviews)
## Guides
- [Mattress Guide](https://ausbeds.com.au/mattress-guide)
## Further Reading
- [Karl's Reddit Posts](https://www.reddit.com/user/karlatausbeds/) - Karl answers mattress questions and shares industry insights
---
## YouTube Videos
**Channel:** [Ausbeds](https://www.youtube.com/@AusbedsTheMattressGuy)
### Send to customers asking about adjustments
- [At Home Adjustments](https://youtube.com/watch?v=MMnpA7Zhiyc) - Overview of DIY firmness adjustments (1:55)
- [Aurora Mattress adjustment](https://youtube.com/watch?v=0RRLIZmRyMA) - How to adjust Aurora to 6 comfort levels (0:54)
- [Need More Help? Technicians Have You Covered](https://youtube.com/watch?v=tBcNXpbTLl4) - When to call for help (1:39)
### Send to skeptics / education
- [Mattress Deconstruction](https://youtube.com/watch?v=SbumQftM8II) - What's inside an Ausbeds mattress (1:04)
- [The Truth About Mattress Heat](https://youtube.com/watch?v=MynScW_7RsY) - Why cooling gel is marketing (2:17)
- [The Truth About Zoned Mattresses](https://youtube.com/watch?v=gJ6zBbuEVtY) - Why zones don't work (2:59)
### Send to people who can't visit
- [Virtual Showroom Tour](https://youtube.com/watch?v=hN4tU0a12wE) - Marrickville factory walkthrough (2:10)
- [Australia's first staffless mattress store](https://youtube.com/watch?v=nSqDDWu0R10) - Willoughby store intro (0:37)
### Brand story / new customers
- [Ausbeds Story](https://youtube.com/watch?v=WyeaZDUvH8A) - Adjustability and sustainability (0:51)
- [Why Mattress Shopping Is Broken](https://youtube.com/watch?v=LFTu1VJf5-M) - How Karl built Ausbeds to fix it (3:29)
---
## Our mission
**The last mattress you'll ever buy.**
That's not a tagline. It's our company mission.
You shouldn't have to replace your mattress every 7-10 years. At Ausbeds, you don't.
- **Springs getting soft?** We replace them with a discount
- **Component wearing out?** You just purchase the part you need
- **Life changes?** Adjust your firmness forever – pregnancy, injury, new partner, whatever
No component costs more than 25% of the mattress to replace.
Replace parts, not the whole mattress.
---
## Customer stories
> *"First truly satisfactory mattress we have experienced in 50+ years."*
> *"3 years later the bed is still supportive and soft. No sagging."*
> *"Bought an Ausbeds mattress three years ago and it's still like new. No dips or wear, and I'm a heavy guy."*
> *"The mattress looks pristine after all these months."*
---
A quick-reference for Karl's go-to analogies. Use these when explaining complex mattress concepts to customers, in content, or for AI synthesis.
---
## The Car Suspension Analogy
**Use for:** Spring tension, body weight matching, why "firm" or "soft" isn't the issue
> Imagine you have a large pickup truck. The suspension needs to be replaced. So you go to a shop, and they mistakenly put in suspension for a sedan. You drive away, and at first the car feels ok, but after a while you notice when you go around a corner, the car leans. You go over a bump, and the car bottoms out. You say "this suspension is a piece of crap."
> The mechanic replies: "There's nothing wrong with the quality of the suspension, but we gave you the wrong suspension for the weight of your car."
> Mattress springs are the same. They suspend the human body in air. If you're heavier, you need stiffer suspension. Lighter, softer suspension.
**Short version:** "Recommending the same soft mattress to a 60kg and 100kg person is like putting sedan suspension in a pickup truck. One's going to bottom out."
---
## The Frying Pan Analogy
**Use for:** Heat retention, why thick foam mattresses sleep hot
> Think of two frying pans: a thin one and a thick one.
> The thin pan heats up quickly but cools quickly. Less metal to store heat.
> The thick pan heats up slow but stays hot forever. More metal to absorb and store heat.
> Foam works the same way. A 30cm all-foam mattress can trap 15 times more heat than a 2cm foam layer on springs
**Key stat:** Foam stores roughly 62 times more heat than air for the same volume.
---
## The Marshmallow on a Table Analogy
**Use for:** Pressure points, why softer foam doesn't fix hip/shoulder pain
> Imagine putting a marshmallow on a table and pushing your finger down through it. At first, it feels soft. But if you push hard enough, your fingertip hits the table underneath. That's when it starts to hurt.
> Your hip is the same as that fingertip. When you lie on your side with the wrong spring tension, your hips push through the comfort layers (the marshmallow) and land on top of the springs (the table).
> The mainstream solution? Add more marshmallow. But that doesn't solve the problem.
> **What actually solves it? Soften the table.** Get the spring tension right for your body weight.
---
## The Tyre Analogy
**Use for:** Foam wear, warranty expectations, setting realistic expectations
> The foam in a mattress is like a tyre. It's not going to be the same on day 1 as it is on year 9. It will wear.
> You can't use a tyre for 45,000 kilometres of a 50,000 kilometre warranty and demand a new tyre because it's worn.
> However, if after 50,000 kms it's bald, I'd give you a new tyre.
**Use when:** Customer complains about normal wear vs premature failure
---
## The House Foundation Analogy
**Use for:** Why springs matter more than foam, why obsessing over foam specs is pointless
> If a house has cracked walls, you don't blame the concrete — you blame the foundation. You can formulate the best concrete in the world, but if the earth beneath it shifts, it's not going to work.
> Same with mattresses. It's pointless to obsess about foam when the real culprit is springs. It all starts at the bottom, not the top.
**Extension:** "Even further down is the slats. Flexible slats are the absolute devil."
---
## The Building on Mud Analogy
**Use for:** Bed bases, flexible slats, why the base matters
> You wouldn't build your house on mud, and your base shouldn't have flexible slats.
**Also:** "The best mattress foundation is a dead flat concrete slab. Get as close to that as possible."
---
## The Shoe Industry Analogy
**Use for:** Marketing BS, why the mattress industry is confusing
> I liken the mattress industry to the shoe industry. They're both trying to figure out different ways of marketing cheap plastic foam. With shoes it's on the bottom of the feet, with mattresses you lay on them.
> Like the new trend with shoes calling them "vegan" — it's just plastic.
---
## The Oat Milk Analogy
**Use for:** Marketing smoke and mirrors, perceived value vs real value
> Great way to sell water for more expensive than actual milk from animals. Oat milk is the same. The truth is, it's expensive water that's bad for you because it contains chemicals designed to make it milk-like.
> There's examples like this everywhere. It's all smoke and mirrors. There's plenty of room to make people believe something that just isn't real.
---
## The Drum Analogy
**Use for:** Cover tightness, point elasticity, why loose covers are better
> Think of a drum — it's extremely tight, so when you press it, it doesn't stretch.
> Elasticity allows greater pressure distribution. That's why I make my mattress covers not too tight.
---
## The Bike Analogy
**Use for:** Explaining the modular/component system, replaceable parts
> My mattress is like a bike, and the comfort material is like a tyre. It will wear. How fast it wears depends on many variables.
> If it wears too fast, I'll replace it. If it's wearing normally and you just want it brand new again, I sell the foam separately very cheaply.
---
## Quick Reference Table
| Analogy | Best For | Key Line |
| --- | --- | --- |
| Car Suspension | Body weight / spring tension | "Wrong suspension for the weight of your car" |
| Frying Pan | Heat retention | "Thick pan stays hot forever" |
| Marshmallow on Table | Pressure points | "Soften the table, not more marshmallow" |
| Tyre | Foam wear / warranty | "Can't demand a new tyre at 45k of 50k" |
| House Foundation | Springs vs foam | "Don't blame the concrete, blame the foundation" |
| Building on Mud | Bed bases / slats | "Wouldn't build a house on mud" |
| Shoe Industry | Marketing BS | "Both marketing cheap plastic foam" |
| Oat Milk | Fake value | "Expensive water that's bad for you" |
| Drum | Cover tightness | "Too tight = no stretch" |
| Bike | Modular system | "Comfort layer is like a tyre" |
---
## How to answer competitor questions
Focus on materials and design rather than criticising competitors. Help customers understand what to look for:
1. **What type of springs?** Pocket springs contour better than foam alone
2. **Can it be adjusted after purchase?** Repairability extends mattress life
3. **Is the spring tension matched to body weight?** One-size-fits-all has limitations
4. **Can you see inside?** Transparency about components is a good sign
If asked about a brand we don't have info on: "I don't have details on that brand, but here's what to look for in any mattress..."
---
## Koala
**Construction:** All-foam, no springs. Compressed for courier delivery.
**Key limitation:** Firmness cannot be modified after purchase. Without springs, foam bears full responsibility for support — heavier sleepers compress it faster.
**Suits:** Lighter sleepers, those who prefer foam feel, customers prioritising convenient delivery.
---
## Sleeping Duck
**Construction:** Hybrid — pocket springs with foam comfort layers. Compressed for courier delivery.
**Key limitation:** Spring tension is fixed (very firm). Foam layers can be rearranged but springs can't be swapped for different tension.
**Suits:** Heavier sleepers (90kg+) who prefer firm support with courier delivery convenience.
---
## Sealy
**Construction:** Various spring systems with foam comfort layers. Traditional retail.
**Key limitation:** Fixed construction — cannot be modified after purchase. Performance varies heavily by model and foam quality.
**Suits:** Those who want to try in-store. Firm models with minimal foam hold up best.
---
## Ecosa
**Construction:** All-foam with rearrangeable layers. Compressed for courier delivery.
**Key limitation:** Memory foam retains more heat and has slower recovery (the "sink in" feeling). No springs.
**Suits:** Those who enjoy memory foam feel, lighter sleepers who don't run hot.
---
## Key differences summary
| Factor | Typical bed-in-a-box | Ausbeds |
| --- | --- | --- |
| Trial period | 100 nights | 7 months + 2 free component swaps |
| Adjustability | None or limited | DIY at home + free swaps during trial + adjustable forever after |
| Post-purchase firmness change | Buy new mattress | Swap springs or latex (no component costs more than 25% of mattress price) |
| Spring tension | One-size-fits-all | Matched to body weight |
| Delivery | Compressed box via courier | Full-size, delivered to your room |
**The practical difference:** If your mattress feels wrong after a few weeks, most brands offer only a return. We offer full modularity — swap springs and latex until it's right. That's what the trial and free component swaps are for.